“When it is obvious that the goals cannot be reached, don’t adjust the goals, adjust the action steps” Confucius

Case study /// Improving efficiency & performance

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Context

> Logistics of pharmaceutical products sensitive to temperature: The temperature of the products must be maintained at between 2 and 8 degrees throughout the entire transportation process

Task

> Durée : 1 month
> Objective : Create a new operational procedure

Achievement

> Analysis of the needs and the problems of the pharmaceutical company
> Interview and field survey of the different internal (quality, logistics, warehouse) and external (forwarders) departments
> Process redesign proposal, including new communication tools on the procedures to follow

Résult

> New process implemented by client
> Procedure adopted later by the head of this company based in the USA